Archive for January, 2015

GoDaddy Sucks

Wow…so now that I’ve totally dumped LunarPages and tried the 800 pound room-dwelling-gorilla called GoDaddy, I can say without a doubt that GoDaddy sucks just as bad as LunarPages.

The problem with GoDaddy (and I’m beginning to think that its the way all these resellers work) is that for their “business level” shared hosting, you can’t really run a business.

Here’s what happened with GoDaddy:

My site worked fine for about three days. No problems, humming along just fine. Then suddenly, product updates started failing.

Now, for those who don’t know my site or my products, I’m an FFL. That is a Federally Licensed Firearms ¬†Dealer. In other words, I sell guns, and shooting supplies, along with my custom holsters. To help me sell online, my supplier has what is called an XML feed, which is a fancy way of saying that they have their inventory data available for their dealers to put up on their website, do their own markups, and sell online without needing to stock the actual inventory.

But after three days, the updates into my site started failing, right about the same time that all the e-mail addresses started failing. So I called GoDaddy, tried to get to the bottom of it, and it took them over 19 hours to get JUST THE EMAIL going again. The product updates magically started working again when they fixed the email problem.

That lasted about four days, and email started failing again, along with the behind-the-scenes product updates.

Coincidence? I think not.

Called GoDaddy again. Four times actually, on January 5th. Total this time spent on the phone was over 6 hours. Bottom line was that they set their server plug-in (an Apache module called MODSEC, which is the Security layer) at the most restrictive level, so that anything that repeats, such as the 15-minute updates to keep my inventory data synchronized with my supplier, is tagged as malicious, and the IP gets choked.

When I asked them if they could whitelist my website to allow my business to keep working, they said no. Their solution was that they wanted to sell me into their Dedicated Server level at over $115 PER MONTH. This after advertising on their website that their shared servers are perfect for “startups and mid-size” businesses. Well, my business qualifies as a mid-sized business no matter which way you slice it.

Seems that all these resellers (LunarPages, GoDaddy, HostGator, etc.) have the same modus operandi…sell crappy entry-level services on the claim that its perfect for small businesses, then when things stop working they upsell into an expensive tier. Now, knowing that most folks don’t have the patience to do a move to another host (it takes a few days to completely do a move when the site is semi-complex) nor pay a webmaster the amount needed to do the move to another host (it can cost a couple thousand dollars to pay a webmaster to do it), these hosting resellers are betting that folks just throw their hands in the air and start paying the demanded ransom to keep their website operational.

These low-cost-of-entry hosting companies are nothing but con men looking for easy marks. Screw them. I’m moving yet again, this time to a completely open do-it-all-yourself host. Sure, it means that there is no plug-n-play, but sometimes you need to go that route to get things done.

Best part? It costs LESS over a year than it does at the cheap resellers to be able to do more.

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